Active process management enables informed decisions, transparent communication and continuous improvement. RACI is an established and successful method.

Personal contact must be made more frequently and thematically include appreciation and respect for the employee’s situation. In terms of content, in addition to a “smart” objective, the corresponding strategic classification and result control is also necessary for the success of the company.

Only approximately every 5th change project is successful. Why? According to transformation experts, Axel Kellermann and Alexander Mauer, this is because many companies disregard the typical phases of organisational transformation.